Privacy
Last updated 25 October 2026. Escape Plan Software Ltd (company number 17262078, Suite 10906, 5 Brayford Square, London E1 0SG, UK) is the controller. Contact: hello@escapeplan.software.
Your voice
Your voice is never recorded or uploaded. The microphone sound is processed in your browser, in memory, to find the pitch of what you sing, and then discarded. What leaves your device are numbers, like “range G3 to E5” or “E4, 34 cents flat”. We don't create a voiceprint or anything that could identify you by your voice.
What we keep, and why
| What | Why | How long |
|---|---|---|
| Your quiz answers (goal, experience, where you sing, time per day, age band) and voice-check numbers before you buy | To build your report and plan (contract) | 30 days, or as long as your account if you buy |
| Your email, account and plan settings, reminder time and time zone | To run your plan and send the emails you asked for (contract) | While your plan is active, then 30 days |
| Measurements and session results (notes, cents, ranges) | To adapt your sessions and show your progress (contract) | While your plan is active, then 30 days |
| UK immediate-access agreement (a record that you agreed, not your details) | Legal obligation and defending claims | 6 years |
| Marketing consent (only if you ticked the box and confirmed by email) | Consent | Until you unsubscribe, at most 2 years |
| Anonymous daily counts (for example “voice checks started today”, by country group and device type) | Legitimate interest: knowing which steps work | 25 months |
If you're under 16, we don't keep your answers: the check stops at the age question.
Anonymous counts and statistics
We count steps (for example “quiz finished”, “checkout opened”) without cookies, IP addresses or identifiers. Measurements are never part of those counts. We may publish statistics made from many people's measurements (for example “the average range of new users”), only in aggregate, never in a way that identifies you.
Emails
Service emails: your report if you ask for it, your sign-in links, purchase and trial-end reminders, yearly renewal reminders, and the daily and weekly reminders you switch on. Each reminder email has a one-click way to stop it. Marketing emails (singing tips, offers, a note after you cancel) go only to people who ticked the box and confirmed by email, and each has a one-click unsubscribe. Service emails are sent with Cloudflare Email Service; marketing emails with Postmark (ActiveCampaign).
Cookies
Two cookies at most. A sign-in cookie, only once you've bought or redeemed a code, keeps you signed in on this device. It's strictly necessary, so it doesn't need consent.
A partner cookie, only if you came from a partner's link: it's set by PromoteKit (our affiliate service) and records which partner sent you, so they can be paid a commission if you subscribe. When you check out, that partner reference is passed to our payment page. In the UK and outside the US we ask before setting it, and only if you arrived through a partner link. In the US it's on unless your browser sends Global Privacy Control or you turn it off here. No advertising or analytics cookies, pixels or other tags.
Payments
Payments are handled by Link (Sold through Link, LLC, a Stripe company), the merchant of record. We see your name, email, country and whether you paid; never your card number. Link and Stripe process payment data under their own privacy policies.
Hosting
Singsteady runs on Cloudflare (Workers and D1 database). Our data is stored in the EU.
Who we share data with
Only the processors above (Cloudflare, Link/Stripe, Postmark, and PromoteKit for partner credit), to run the service. We don't sell or share your personal information for advertising.
Your rights
You can download your data (Account → Download my data), delete your account (Account → Delete my account), or email us to access, correct, delete or object. In the UK you can complain to the ICO (ico.org.uk). In the US, if your state gives you privacy rights (for example California), you can use them by emailing us; we don't sell personal information.
Children
Singsteady is for people aged 16 and over. We don't knowingly collect data from children; the check stops for anyone under 16.
Changes
We'll update this page and its date when anything changes, and email account holders about important changes.